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Online Returns Policy

EST 1971 Online Returns Policy is designed to:

  • Assist you to make your return.
  • Support you in accordance with the rights and remedies you have as a consumer under the Australian Consumer Law (ACL).  
  • Make your shopping experience with us pleasurable.

Purchases made with a third party stockist cannot be exchanged or refunded to our Online Returns Department and will need to be returned to the store the item(s) were purchased from.

Return postage costs will be at your own expense, unless the item(s) returned is faulty or not the item(s) ordered. Faulty or incorrect item(s) will be determined by EST 1971. In this instance, postage costs will be incurred by EST 1971.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by EST 1971.  

For countries other than Australia please indicate ‘return of non-conforming merchandise’ on customs forms.


Online Return Conditions

EST 1971 will happily exchange or refund your full price item(s) where the return has been received by EST 1971 within 14 days from the date of delivery. If the returning items are received outside of the 14 days, EST 1971 may refuse any requests for exchange or refund.

Returns will only be accepted provided that:

  • Proof of purchase (Online Order Confirmation or Invoice) and the Returns Form is received with the returning item(s).
  • Photos of the faulty items have been sent through to jayne@est1971.com.au
  • The item(s) are in the original new and unused condition with all packaging, boxes and tags attached.
  • The returning item(s) has been received by EST 1971 within 14 days from the date of delivery with a copy of the returns form appropriately filled out.

 

Online Exchanges

For all Sale (non- full price) item(s) to be exchanged once the sale is finished, please use the second option and return your item(s) to the Online Returns Department. 

If you would like to exchange an item(s) for an alternative item(s), we recommend to re purchase online to secure the stock then send your return within 14 days of date of delivery with a copy of your Proof of purchase (Online Order Confirmation or Invoice) and a copy of the Returns Form filled out appropriately. Once the returning item(s) are received by EST 1971, a refund will be provided by crediting your original method of payment, excluding delivery costs (unless the goods are deemed as faulty or incorrect by EST 1971 within 7 working days of receiving the returning item(s).

Or you may also just simply send your returning item(s) to EST 1971 and request an exchange by filling out the appropriate details on the returns form which is to be sent along with your returning item(s). Your exchange item(s) will be sent within 7 working days of receiving the returning item(s). 

  • If the alternative size or colour is no longer available for full priced (non- sale) purchased item(s), a refund will be provided to you crediting your original method of payment, provided all the Returns Policy Conditions are met.
  • If the alternative size or colour is no longer available for sale purchased item(s), a online credit voucher will be provided to you via email, provided all the Returns Policy Conditions are met.


Online Refunds

If you would like to obtain a refund on a full price (non- sale) item(s) due to change of mind, please send your item(s) that you wish to return to our returns address, enclose with the returns form filled out and a copy of your order confirmation or Invoice. Return postage costs will be at your expense.

If you would like to obtain a refund for sale or full price item(s) due to a fault, please send photos of your faulty or incorrect item(s) along with proof of purchase (copy of invoice or online order confirmation) to jayne@est1971.com.au. Once your item(s) is deemed faulty or incorrect by EST 1971 and confirmation is supplied, a pre- paid post satchel or consignment note will be sent to you for the return item(s) at no charge. Please send the item(s) that you wish to return to EST 1971t, enclose with the returns form filled out and a copy of your order confirmation or Invoice.

Once EST 1971 receives the returning item(s) a refund will be provided by crediting your original method of payment, excluding delivery costs (unless the goods are deemed as faulty or incorrect by EST 1971 within 7 workings days of receiving the returning item(s)


EST 1971 Returns Address

Please send all returns to the below address:

EST 1971 Returns

309 Barkers Road, Main Ridge, Victoria 3928

View/print the EST 1971 Returns Form